Senior Service Desk Specialist
This position provides IT service and technical support to end users for hardware and software applications. This individual may serve as the subject matter expert for key applications including but not limited to email, anti-virus, telephony, voice and web conferencing. Applies advanced systems and root cause analysis techniques and methodologies to analyze and resolve incidents. Conducts problem analysis/troubleshooting and resolution, fulfills customer service requests, performs user administration (adds, moves, changes), and installs and configures desktop hardware & software. Experience with Microsoft Exchange administration/configuration and Microsoft Outlook is a plus.
Requirements and Qualifications