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Sr./Manager Web Production

Sr/Manager, Web Production

This position is for an experienced Manager, Web Producer with web/technology expertise who is eager to play an integral role on the Production team at Highlights for Children. Primary responsibilities include, but are not limited to, daily interactions with business partners, product management teams, operations, and technology partners to quickly turn around priority one and two incidents related to websites in the Highlights family of sites, supporting web application systems while interacting with technology teams over back-end data collection systems, and prioritizing and strategizing the implementation of multiple business requests at any given moment. The Highlights for Children Web Production team in Columbus, OH is a support group that maintains the daily operation of websites for businesses including highlights.com, store.highlights.com and mobile sites.

Responsibilities:

  • Operationally support new and current customer facing production applications, systems, and supporting infrastructure
  • Ensure appropriate and timely communication and escalation of business impacting incidents
  • Partner with internal and external teams to determine root causes on significant incidents and drive any identified problems to resolution
  • Partner closely with other cross line of business leaders to define and provide support for products and services
  • Manage multiple business partners, many large projects at once, and distributed teams
  • Initiates and drives process changes designed to improve efficiency and customer satisfaction
  • Deliver repeatable and reproducible results through consistency of process, procedure, change control, and workflow management
  • Partner with multiple teams across the organization to identify and track key metrics
  • Build and develop proactive and cooperative relationships with internal and external teams
  • Mentor Production Department, lead process improvement efforts, lead estimation and requirements workshops with senior executives and business partners
  • Familiar with a variety of the field's concepts, practices, and procedures
  • Manages Annual Plans, Budgets, Forecasts, vendor contracting and invoicing
  • Relies on experience and judgment to plan and accomplish goals
  • Performs a variety of tasks with a wide degree of creativity and latitude (expected)

 

Qualifications:

  • 8-10 years software project delivery experience, 2-5 years Agile Experience, 5-7 years people management experience
  • Previous experience as a Web Producer, or similar project/program management position leading all aspects of multiple operational requests for clients and/or business partners
  • Able to partner with multiple stakeholders to manage expectations, gain acceptance and trust, as well achieve high client satisfaction ratings
  • Able to deliver under extreme deadlines in an intense business environment
  • Able to fully understand and clearly communicate technical information to non-technical people
  • Able to lead a diverse team from operations, business, and technical disciplines
  • Thorough understanding of the software development process, particularly as it relates to web-based applications
  • Strong verbal and written communication skills

 

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