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Customer Service Representative

About SDE

SDE is one of America's leading providers of professional development for Pre-K through Grade

12 educators. Through Onsite Professional Development (PD) and Events, the company

empowers teachers and administrators across the country with ongoing professional

development that is research-based, innovative and rigorous, but also practical, motivating and

fun. In addition to recognition for its state conferences and in-school professional development,

SDE is well known for its national conference in Las Vegas that attracts more than 5,500

educators from across the U.S. every summer. For more information visit www.sde.com.

 

About Stenhouse

Stenhouse publishes professional development books and videos by teachers and for teachers.

Its titles cover a range of content areas – from literacy and mathematics to science, social

studies, the arts and environmental education – as well as a variety of topics, including

classroom management, assessment and differentiation. All of its work is grounded in sound

theory and research, and informed by our authors' years of experience in the classroom. The

company’s goal is to provide educators with a set of proven strategies from which they can

choose and adapt what will work best for their students and their own environment. Visit

www.stenhouse.com for more information.

Customer Service Representative

Works cooperatively and proactively with customers to identify needs, answer questions and create solutions.  Maintains a flexible work style to enhance service delivery and create an exceptional customer experience.

Core Responsibilities:

  • Create quality resolutions for customer needs and issues; escalate issues as appropriate to meet customer needs.
  • Proactively assess customer needs to recommend items or alternatives to improve transaction profitability and increase customer satisfaction.
  • Accurately and efficiently, process customer transactions such as orders, quotes or returns. Maintain current customer notes, leveraging technology, to follow-up with customers and ensure a quality experience.
  • Educate customers about our services to ensure customer satisfaction.
  • Effectively handle situations, which may require adaption of responsive or extensive research according to customer needs.
  • Maintain knowledge of pricing policies, programs offered, quotes, special sales and marketing offers.

Qualifications:

  • Two-year associates degree or equivalent experience
  • 2 years’ experience in a customer service environment or related business environment
  • Strong computer literacy
  • Proficiency with office software, including Microsoft Office Suite
  • High attention to detail
  • Hours for this position are Monday-Friday 8 am- 5 pm

SDE and Stenhouse, part of the Highlights Company, are mission driven organizations.  We help children become their best selves by publishing content and creating experiences that engage, delight, and foster joyful learning. Through the work we do and as an inclusive corporate community, we are dedicated to cultivating our best selves in our workplace.  We aim to hire talent that strives for excellence while doing the work they love, by enhancing the lives of kids and families.  We come together with a common purpose because, we believe children are the world's most important people. 

Position is located in Portsmouth, NH. Please apply online: www.highlights.com/working-for-highlights/job-listings

 

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